Shipping policy

Last updated: September 13, 2026

MyPetLook supplies ready-stock products and provides custom, OEM, ODM and private label manufacturing services for pet brands, e-commerce sellers, retailers and other business buyers. Shipping arrangements vary depending on the order type, shipment size, destination and the logistics method agreed for each order.

This Shipping Policy explains our general shipping practices. Specific shipping arrangements confirmed in an order, quotation or written communication will apply to that particular shipment.

1. Product Pricing and Shipping Costs

Unless otherwise confirmed in writing, our product quotations are generally based on an ex-factory pricing basis.

Shipping and logistics costs are normally calculated separately from the product price. Depending on the order, these costs may include:

  • Domestic transportation from our facility to your designated freight forwarder or logistics provider;
  • International freight;
  • Special handling or delivery requirements;
  • Other logistics-related charges applicable to the agreed shipping arrangement.

Final shipping costs depend on factors such as shipment size, weight, destination, shipping method and the logistics provider used.

2. Using Your Own Freight Forwarder

Yes. Customers are welcome to use their own freight forwarder or logistics provider.

If you provide a designated freight forwarder, we can coordinate the domestic delivery or handover of the goods according to the confirmed shipping instructions.

Please provide accurate warehouse details, contact information and any required delivery references before shipment is arranged.

3. If You Do Not Have a Freight Forwarder

If you do not already have a freight forwarder, we may assist by recommending or coordinating with a suitable logistics provider based on your destination and shipment requirements.

Any freight quotation provided through a logistics provider is subject to the actual shipment details and the carrier's or forwarder's final confirmation.

Logistics providers operate independently from MyPetLook. Freight rates, transit schedules, customs processing and carrier services may therefore be subject to changes outside our direct control.

4. Production Time and Shipping Time Are Separate

Production lead time and transportation time are separate.

For custom orders, production time depends on factors including:

  • Product style and complexity;
  • Order quantity;
  • Material and accessory availability;
  • Custom branding or packaging requirements;
  • Production schedule and season.

For simple custom styles at MOQ level during lower-demand production periods, production may sometimes take approximately 7–10 days. More complex styles may take approximately 25 days. These are general references only, and the actual production schedule will be confirmed for each order.

Transportation time begins after the goods are completed and handed over for shipment. We do not guarantee a fixed international transit time because delivery schedules vary by destination, carrier, shipping method and customs processing.

5. Ready-Stock Orders

Ready-stock products can generally be prepared more quickly than custom production orders, subject to actual inventory availability.

If branding, relabeling, custom packaging or other processing is added to ready-stock products, additional preparation time may be required before shipment.

Estimated dispatch timing will be confirmed according to the actual order requirements.

6. Custom and OEM Orders

Custom, OEM, ODM and private label orders are shipped after the agreed production and order requirements have been completed.

Before shipment, please ensure that all relevant delivery information has been confirmed, including where applicable:

  • Shipping address or freight-forwarder warehouse address;
  • Contact person and telephone number;
  • Required shipping marks or references;
  • Special packing or delivery instructions.

Changes requested after goods have been packed or shipping has been arranged may result in additional cost or delay.

7. Dropshipping

MyPetLook can support dropshipping for suitable products and orders.

Domestic dropshipping is available, and international dropshipping may also be arranged for suitable ready-stock products, subject to inventory availability, destination and shipping requirements.

Dropshipping availability, shipping cost, packaging requirements and fulfillment details should be confirmed before the order is placed.

8. Shipping Documents and Tracking

Where tracking information or shipping documents are provided by the logistics provider, we will share the available information with the customer after shipment has been arranged.

Tracking availability and the frequency of tracking updates depend on the selected carrier and shipping method.

9. Customs, Duties and Import Requirements

Customs procedures, import requirements, taxes, duties, brokerage fees and other destination charges may vary by country or region.

Unless specifically included and confirmed in writing as part of the agreed shipping arrangement, such charges should not be assumed to be included in the product or freight quotation.

Customers are responsible for informing us of any special documentation, labeling, testing or import requirements that apply to their destination market before shipment is arranged.

10. Delivery Delays

International shipping may occasionally be affected by circumstances outside our direct control, including carrier delays, customs inspections, weather, transportation congestion, public holidays or other logistics disruptions.

If we become aware of a material shipping issue, we will cooperate with the customer and the relevant logistics provider to obtain available information and assist with follow-up where reasonably possible.

Estimated shipping or arrival dates are therefore estimates rather than guaranteed delivery dates, unless a specific commitment has been separately confirmed in writing.

11. Damaged, Lost or Missing Shipments

If a shipment appears damaged, lost or incomplete during transportation, please contact us promptly and retain all relevant evidence where possible.

This may include:

  • Photos or videos of the outer cartons;
  • Photos of damaged products and packaging;
  • Shipping labels and tracking information;
  • Delivery records;
  • Quantity information for any missing products.

Shipping-related cases will be reviewed according to the agreed logistics arrangement, available evidence and the responsibilities of the relevant freight forwarder or carrier.

Where appropriate, we will cooperate with you in communicating with the logistics provider regarding the shipment.

12. Product or Packing Issues Not Caused by Transportation

If the problem relates to manufacturing quality, incorrect products, incorrect labels, packing errors or confirmed quantity discrepancies rather than transportation damage, the issue will be handled according to our Return & Refund Policy.

13. Shipping Address and Customer Information

Customers are responsible for providing complete and accurate shipping information.

Please check the delivery address, contact details and freight-forwarder information carefully before shipment is arranged.

If incorrect or incomplete information provided by the customer causes additional transportation, storage, redelivery or other logistics costs, the resulting costs may need to be charged separately.

14. Partial or Split Shipments

If an order needs to be shipped in separate batches, partial shipment arrangements should be confirmed between MyPetLook and the customer before dispatch.

Any additional freight cost resulting from a requested split shipment will be confirmed before shipment is arranged.

15. Contact Us

If you have questions about shipping, freight arrangements, dropshipping or the delivery of your order, please contact us before placing or dispatching the shipment.

You can reach us through our Contact page.