FAQ / SOURCING GUIDE
Real Answers for B2B Pet Product Sourcing
Practical answers about samples, custom development, MOQ, materials, branding, production and shipping — based on how we actually work with pet brands, sellers and retailers.
No matching questions found. Try another keyword or contact us with your project details.
Samples & Ready Stock
Trial orders, in-stock buying and branding existing products.
Can I order ready-stock samples before placing a bulk order?
Yes. If the item is in stock, you can start with a ready-stock sample or a small trial order before moving into a larger purchase.
Is there a minimum order quantity for ready-stock products?
For verified B2B buyers, ready-stock products generally do not have a strict MOQ as long as inventory is available.
Can I mix different ready-stock styles in one order?
Yes. Mixed ready-stock orders are usually possible based on available inventory and packing requirements.
Can you add my logo or branded packaging to ready-stock products?
In many cases, yes. Most ready-stock items are neutral. Depending on the product structure, we may be able to add a woven label, hang tag, custom packaging, heat transfer, embroidery, laser marking or another suitable branding method.
Custom / OEM Development
Developing products from an idea, image, sample or technical requirement.
Can you help develop a product if I only have an idea?
Yes. If you do not have a finished design, you can share your product idea, intended use, preferred style and any references you have. Our team can help develop the product design and turn the concept into a workable sample.
If you already have drawings, specifications or a tech pack, that is even better and usually makes development faster and more precise.
Can you work from a reference image or product photo?
Yes. A clear reference image can be used as a starting point for product development and sampling. The more details you provide about size, materials, construction and branding, the more accurately we can develop the first sample.
Can you work from a physical sample?
Yes. A physical sample is one of the most effective references for aligning construction, fit, measurements and workmanship details.
Can you work from measurements, specifications or a tech pack?
Yes. Detailed measurements, specifications or a tech pack are welcome and usually improve development accuracy and sampling efficiency.
Do you provide paper patterns or internal production files?
We create paper patterns and production files internally as part of sampling and manufacturing. These files are normally retained for our production use and are not provided to customers.
MOQ by Product Type
Starting quantities vary by category, material and construction.
What is the MOQ for custom pet apparel and bandana-type textile styles?
For most custom pet apparel and similar textile styles, MOQ generally starts at around 25 pcs per size per color, with about 100 pcs total per style. Exact MOQ may change depending on fabric MOQ, construction and material requirements.
What is the MOQ for custom raincoats?
A common starting MOQ for raincoat styles is around 30 pcs per size per color, with about 120 pcs total per style. Final MOQ is confirmed after the style and material are reviewed.
What is the MOQ for custom harnesses?
For harnesses, MOQ is commonly around 100 pcs per size per color, with up to four sizes, or about 400 pcs total per style. The exact requirement depends on the structure and materials.
What is the MOQ for custom collars?
Collar MOQ is usually around 300 pcs. Some eco-leather styles may start from around 200 pcs. Final MOQ depends on the material and construction.
What is the MOQ for custom leashes?
Leash MOQ depends heavily on the material. Genuine leather styles can start from around 50 pcs. PU styles may start from around 200 pcs for mixed colors. Printed webbing programs are usually affected by the webbing material MOQ.
What is the MOQ for bags, beds, mats or plush toys?
These categories are quoted case by case because product size, filling, structure and material consumption vary significantly. Bag styles often start around 500 pcs. For beds, mats and plush toys, please send the design, reference or sample so we can confirm the actual MOQ.
Sample Development
Sample fees, timing, revisions and the move from sample to bulk order.
How are sample fees charged?
If you provide the fabrics and trims, a basic apparel sample is usually around RMB 200 per piece. If we need to source the materials, the sample fee is usually around RMB 350–500 per piece depending on complexity. Special processes such as embroidery may involve additional setup or processing costs.
How long does sample development take?
When materials and requirements are complete, the first sample usually takes about 5–7 working days. If materials need to be sourced, sampling usually takes around 10–15 days.
What if the first sample needs revisions?
If detailed measurements and requirements were clearly confirmed before sampling, one revision is usually supported. If the original information was incomplete or the requirements change after sampling, additional revision charges may apply.
Is the sample fee refundable?
Yes. A sample fee is required before development. Once the bulk order is confirmed, the sample fee is refundable.
Materials & Workmanship
Fabric sourcing, customer-supplied materials and practical production constraints.
Can I supply my own fabrics, trims or accessories?
Yes. You can provide your own fabrics, trims and accessories, or nominate a material supplier for the project.
Can you help source fabrics and trims for me?
Yes. If you already have a confirmed material supplier, development is usually faster. If not, we can also assist with sourcing based on a clear product and material direction.
Can you recommend materials if I am a new customer?
For new customers, we normally recommend starting with a reference fabric, an existing sample or a preferred material supplier whenever possible.
Fabric selection depends heavily on your brand positioning, target price and product requirements, so we avoid making broad material recommendations before we understand the project. If you do not have a supplier, we can still assist with sourcing once the material direction is clear.
Do you do pre-shrinking or fabric inspection before cutting?
We do not operate a dedicated pre-shrinking process or fabric inspection machine. For knitted fabrics, we normally allow the fabric to relax before cutting. Visible material issues are checked during fabric spreading and before cutting, and obvious problems are communicated before production continues.
Logo, Label & Packaging
Private label application, trims, tags and custom packaging.
What logo application methods do you support?
Depending on the product, we can support woven labels, heat transfer, embroidery, laser marking, thermal transfer and other suitable branding processes.
Can you make or apply woven labels, care labels and hang tags?
Yes. You can send us your own labels, hang tags and packaging, or provide the artwork and requirements and we can help arrange production through the relevant supplier.
Do you charge extra for attaching labels or tags?
Applying customer-supplied labels or tags is generally not charged separately. The main additional costs usually come from producing the labels, tags or packaging themselves, or from special finishing requirements.
Can you provide custom packaging?
Yes. Custom packaging can be arranged. Pricing depends on the packaging type, size, printing method and order quantity.
Quality & Compliance
Production checks and practical support for market-specific testing.
How do you check materials before production?
Visible material issues are checked during fabric spreading and before cutting. If an obvious problem is found, we communicate with the customer before continuing. We do not represent this as a dedicated machine-based fabric inspection unless such inspection is separately arranged.
What quality checks are carried out during production?
During production, key workmanship, measurements, construction details and branding requirements are checked against the confirmed sample and order specifications.
What do you inspect before shipment?
Finished products are checked before shipment for key workmanship, confirmed product details, packing and order quantity. The exact inspection focus depends on the product and the approved requirements.
Can you support testing or compliance requirements for my target market?
Yes. Product testing is usually arranged according to the specific requirements of the destination market. Customers commonly appoint a third-party testing organization, and we can cooperate by providing samples and available material or production information.
For material documents such as OEKO-TEX information, availability depends on the specific fabric or material supplier and must be confirmed for the material used in your order.
Production & Lead Time
Production timing, pre-sales and moving approved developments into bulk.
How long does bulk production take?
Bulk production time depends on the style, quantity, material readiness and season. For simple styles at MOQ level during the low season, production may take around 7–10 days. More complex styles may take around 25 days. Final lead time is confirmed for each order.
Can I take pre-orders before placing the bulk order?
Yes. Pre-sales can be arranged. For new developments, new patterns or first-time cooperation, we recommend allowing a longer delivery window so there is enough time for sampling, confirmation and production.
Can we move directly into bulk production after sampling?
Yes. Once the sample, specifications, materials and branding details are confirmed, the order can move into bulk production according to the agreed quantity and production schedule.
Shipping & Fulfillment
Freight forwarders, shipping quotations and dropshipping support.
Can I use my own freight forwarder?
Yes. If you already work with a freight forwarder, we can coordinate delivery to your designated logistics provider. If you do not have one, we can also help recommend a suitable shipping contact.
How is shipping quoted for overseas orders?
Our product quotation is generally based on ex-factory pricing. Domestic delivery to the logistics provider and international freight are calculated separately according to the destination, shipment size and chosen shipping method.
Do you support domestic or international dropshipping?
Yes. Domestic dropshipping is supported, and international dropshipping can also be arranged for suitable ready-stock products. Availability depends on inventory, destination and shipping requirements.
After Sales & Order Issues
How production issues, shortages and order discrepancies are reviewed.
What happens if there is a quality problem with my order?
If you find a production or workmanship issue after receiving the goods, please contact us with the order information, affected quantity and clear photos or videos. We will review the issue against the confirmed sample, specifications and production records.
If the issue is confirmed to be caused by our production, the solution may include remake, replacement, credit or another mutually agreed resolution depending on the verified case.
What should I do if there are shortages, wrong items or incorrect labels in my order?
Please contact us promptly with the affected SKU or style, quantity and supporting photos. We will check the order and packing records and provide an appropriate solution after the discrepancy is verified.